Terms & Conditions

Jeff Marcel Ecuador Experiences
Quito, Ecuador
Last updated: September 2026

Welcome to Jeff Marcel Ecuador Experiences. These Terms & Conditions explain how our tours and experiences are booked, paid for, changed, and cancelled.

By requesting or booking an experience with us, you acknowledge and agree to these Terms & Conditions.

1. About Our Experiences

Jeff Marcel Ecuador Experiences offers private and shared tours, cultural experiences, day trips, and customized travel experiences in Quito and other destinations in Ecuador.

Our experiences may include transportation, guiding, entrance tickets, food and beverage experiences, cultural activities, and services provided by independent third parties.

Some itineraries may be adjusted according to weather, road conditions, local circumstances, availability, or the specific needs of the traveler.

2. Booking Process

To request a tour, travelers may contact us through our website, booking form, WhatsApp, email, or other official communication channels.

When requesting a booking, travelers may be asked to provide:

• Full name

• Number of travelers

• Preferred tour or experience

• Preferred date

• Accommodation or pickup location

• Contact information

• Any relevant preferences or special requirements

A booking request does not automatically constitute a confirmed reservation.

We will first check availability and confirm the itinerary and final price.

A reservation becomes officially confirmed only after the required payment has been received and confirmation has been provided by Jeff Marcel Ecuador Experiences.

3. Deposit and Payment

For standard bookings made more than 48 hours before the scheduled start of the experience, a 20% deposit of the total tour price is required to secure the reservation.

The remaining 80% balance must be paid no later than 24 hours before the scheduled start of the tour.

Payment instructions and payment links will be provided after availability and the final price have been confirmed.

Available payment methods may include PayPhone, PayPal, bank transfer, or other payment methods communicated by Jeff Marcel Ecuador Experiences.

Payment methods may vary depending on the booking and the traveler's location.

4. Last-Minute Bookings

Bookings made within 24 hours of the scheduled start of the tour are considered last-minute bookings.

Because there is insufficient time to process a separate deposit and balance payment, 100% of the total tour price must be paid at the time of booking.

A last-minute booking is considered confirmed only after full payment has been received and the booking has been confirmed by Jeff Marcel Ecuador Experiences.

Last-minute availability is subject to our operational capacity and the availability of transportation, guides, tickets, and third-party services.

5. Payment Deadlines

For standard bookings:

20% deposit → at the time of booking
80% balance → no later than 24 hours before the tour

If the remaining balance has not been received by the applicable deadline, we may consider the reservation cancelled and release the date and services associated with the booking.

In such circumstances, the cancellation and refund conditions described below will apply.

If you anticipate difficulty completing the balance payment on time, please contact us as soon as possible.

6. Prices and Final Cost

The total price of each experience will be communicated before the booking is confirmed.

Prices may vary depending on:

• Number of travelers

• Type of experience

• Private or shared service

• Transportation requirements

• Customized activities

• Entrance fees

• Third-party services

• Special requests

Unless otherwise stated, the price communicated at the time of confirmation represents the agreed price for the specific booking.

Any additional services or changes requested after confirmation may result in additional charges.

7. Cancellation by the Traveler

We understand that travel plans can change. Our cancellation policy is designed to provide reasonable flexibility while protecting the operational costs associated with preparing and reserving your experience.

More than 72 hours before the tour

If you cancel more than 72 hours before the scheduled start time, you may receive a full refund of payments made, provided that non-refundable third-party costs have not already been incurred on your behalf.

Where applicable, any non-refundable third-party expenses will be communicated to you before the refund is processed.

Between 72 and 24 hours before the tour

If you cancel between 72 and 24 hours before the scheduled start time, you may receive:

• A refund of any balance already paid; and

• 50% of the 20% deposit.

The remaining portion of the deposit may be retained to cover administrative and operational costs associated with the reservation.

Less than 24 hours before the tour

Cancellations made less than 24 hours before the scheduled start time are non-refundable.

This also applies to last-minute bookings for which full payment was required at the time of booking.

Any exception will be considered at our discretion based on the circumstances of the cancellation.

8. No-Show

If a traveler does not appear at the agreed pickup location or is otherwise unavailable at the scheduled departure time without prior communication, the booking will be considered a no-show.

No-shows are generally non-refundable.

If you are delayed or experience an unexpected problem on the day of the tour, please contact us immediately so we can determine whether the experience can still operate.

9. Changes to a Booking

We will do our best to accommodate changes requested before the tour.

Changes may include:

• Date

• Number of travelers

• Pickup location

• Activities

• Itinerary

• Schedule

Changes are subject to availability and may result in a change in price.

If a requested change substantially modifies the original experience, a new price or booking arrangement may be required.

10. Cancellation or Changes by Jeff Marcel Ecuador Experiences

In exceptional circumstances, we may need to modify, postpone, or cancel an experience due to circumstances such as:

• Severe weather

• Natural disasters

• Road closures

• Government restrictions

• Safety concerns

• Transportation problems

• Unavailability of essential third-party services

• Other circumstances beyond our reasonable control

When reasonably possible, we will offer an alternative date or a modified itinerary.

If we are unable to provide the experience and you do not wish to accept an alternative, you will receive a full refund of payments made for the cancelled service.

Our liability in such circumstances is limited to the amount paid for the affected experience.

11. Third-Party Services

Some experiences may include services provided by independent third parties, including:

• Transportation providers

• Restaurants

• Museums

• Cultural organizations

• Attractions

• Ticketing services

• Local activity providers

While we carefully select and coordinate these services, their operation may be subject to their own schedules, policies, availability, and circumstances beyond our control.

Where a third-party service is cancelled or unavailable, we will make reasonable efforts to provide an appropriate alternative.

12. Transportation

Transportation arrangements vary depending on the experience.

Pickup and drop-off times are provided as estimates and may be affected by traffic, weather, road conditions, demonstrations, construction, or other circumstances.

Travelers are responsible for providing an accurate pickup location and being ready at the agreed time.

For private tours, reasonable adjustments to the itinerary may be possible depending on the circumstances.

13. Punctuality

We recommend being ready at the agreed pickup location at least 10 minutes before the scheduled pickup time.

If a traveler is significantly delayed, the itinerary may need to be shortened or modified to avoid affecting other scheduled activities.

For shared experiences, delays may result in the traveler missing the departure, in which case the booking may be treated as a no-show.

14. Entrance Fees and Included Services

Each tour description will specify what is included and excluded.

Unless specifically stated as included, travelers should not assume that entrance fees, meals, personal purchases, tips, travel insurance, or other personal expenses are covered by the tour price.

If an activity or entrance fee is subject to change, we will communicate the applicable cost whenever reasonably possible.

15. Health and Physical Requirements

Travelers are responsible for determining whether an experience is appropriate for their physical condition, mobility, and personal circumstances.

Some experiences may involve:

• Walking

• Stairs

• Uneven surfaces

• Changes in altitude

• Outdoor activities

• Variable weather conditions

• Extended periods of standing

Travelers should inform us before booking about any relevant mobility limitations, dietary restrictions, allergies, or other requirements that may affect the experience.

We will make reasonable efforts to accommodate requests when possible.

16. Travel Documents and Personal Requirements

Travelers are responsible for carrying all documents and personal items required for their trip, including identification, visas, permits, tickets, insurance, and any other documents required by Ecuadorian authorities or third-party providers.

Jeff Marcel Ecuador Experiences is not responsible for losses or costs resulting from a traveler failing to meet applicable entry, travel, or documentation requirements.

17. Safety and Traveler Conduct

Travelers are expected to behave respectfully toward guides, drivers, local communities, other travelers, and service providers.

We reserve the right to end an experience without refund if a traveler behaves in a way that creates a serious safety risk, threatens another person, causes significant disruption, or involves abusive, discriminatory, violent, or illegal behavior.

Travelers must follow reasonable safety instructions provided by the guide or service provider.

18. Personal Belongings

Travelers are responsible for their personal belongings during the experience.

Jeff Marcel Ecuador Experiences is not responsible for lost, stolen, or damaged personal items unless such loss or damage results directly from our proven negligence.

We recommend keeping valuables secure and carrying only what is necessary during the tour.

19. Photography and Content

During our experiences, photographs or videos may occasionally be taken for documentation, storytelling, or promotional purposes.

Where appropriate, we may ask travelers for permission before using identifiable photographs or videos for marketing or social media.

Travelers may let us know if they do not wish to appear in promotional content.

20. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, itineraries, prices, schedules, opening hours, transportation conditions, and third-party services may change.

The specific itinerary and conditions confirmed for your booking will take precedence over general website information.

21. Liability

We will take reasonable care to provide the experience as described and to coordinate the services included in your booking.

However, we are not responsible for circumstances beyond our reasonable control, including but not limited to weather, traffic, road conditions, natural events, strikes, demonstrations, government restrictions, third-party service interruptions, or other unforeseen circumstances.

Our responsibility is limited to the services directly provided or coordinated by Jeff Marcel Ecuador Experiences and, where permitted by applicable law, to the amount paid for the affected experience.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under Ecuadorian law.

22. Complaints and Support

If you experience a problem during your tour, please inform your guide as soon as possible.

Many issues can be resolved more effectively when we are notified while the experience is taking place.

For post-tour complaints or concerns, please contact us as soon as reasonably possible with details of the situation and booking.

We will review each case fairly and make reasonable efforts to find an appropriate solution.

23. Privacy

Personal information provided during the booking process will be used to manage your reservation, communicate with you, provide the requested services, and comply with applicable legal or operational requirements.

We will handle personal information in accordance with our Privacy Policy and applicable Ecuadorian data-protection requirements.

24. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Ecuador.

Any dispute arising from or related to our services will be handled in accordance with applicable Ecuadorian law.

25. Changes to These Terms & Conditions

As Jeff Marcel Ecuador Experiences grows, our booking systems, payment methods, cancellation policies, and services may evolve.

We may update these Terms & Conditions from time to time.

The version applicable to your booking will generally be the version in effect at the time your reservation is confirmed, unless otherwise required by law.

The latest version will be published on our website.

26. Contact

If you have questions about these Terms & Conditions, your booking, payment, cancellation, or any of our experiences, please contact us through our official communication channels.

Jeff Marcel Ecuador Experiences
Quito, Ecuador

WhatsApp: +593 96 195 5356
Email:jeffmarcell.info@gmail.com
Website: www.jeffmarcell.com

Your journey, your way.

Thank you for choosing Jeff Marcel Ecuador Experiences. We look forward to welcoming you to Ecuador and sharing an authentic experience with you.